1.Welcome and Acceptance
Welcome to Toughsteeltrowel. Please read these Terms of Service carefully before using our website (www.toughsteeltrowel.com) and purchasing our products. By accessing our website and placing an order, you agree to be bound by these Terms of Service.
2.Company and Entity Information
This online store is operated by 2969 ERNEST STREET LLC, established and registered in the United States.
Registered Entity ID: L24000460408
Registered Entity EIN: 331700577
Registered Entity Name: 2969 ERNEST STREET LLC
Registered Corporate Address: 113 CAHOON ROAD NORTH, JACKSONVILLE, FL, 32220
Authorized Representative / Owner: MARCO CHEVEZ
Representative Address: 10631 PESCADERO AVE, SOUTH GATE, CA, 90280
Representative SSN: 566979942
3.Scope and Application
These Terms of Service apply to all sales of stainless steel gardening trowels concluded through www.toughsteeltrowel.com between us and customers.
4.Orders and Contract Conclusion
By placing an order on our website, you make a binding offer to purchase the selected goods. The contract is concluded when we send an order confirmation or when the goods are dispatched. All orders are subject to availability.
5.Shipping, Delivery, and Risk of Loss
Logistics Partners: We cooperate with professional logistics providers such as DHL, FedEx, and UPS Priority.
Processing and Delivery Times: Orders are processed and dispatched within 1 to 2 business days. Standard delivery is expected within 3 to 7 business days from dispatch.
Tracking Notifications: At key milestones—including order dispatch, arrival at the logistics facility, and local delivery—we automatically provide tracking updates.
Delayed Shipments: If your order exceeds the standard shipping timeframe, we will initiate an investigation with the carrier. Based on the outcome and factual circumstances, we will determine whether to issue a full refund or send a replacement.
Risk of Loss: Risk of damage to or loss of the goods is managed in accordance with standard transit and delivery protocols upon physical receipt.
6.Return Window and Withdrawal
Return Period: You are entitled to request a return within 14 days without giving any reason, expiring 14 days after the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.
Exercising the Right: To exercise the right of withdrawal, you must inform us of your decision by means of an unequivocal statement.
Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest. You shall send back the goods without undue delay and bear the direct cost of returning the goods.
7.Defective or Damaged Goods
If goods received are defective or damaged, customers may contact our after-sales support within a reasonable timeframe, providing photographic evidence of the defect or damage. Upon verification, we will process a refund or replacement. For defective or damaged items, customers are not required to physically return the damaged item; providing photographic evidence is sufficient to qualify for a refund or replacement.
8.Prices and Payment
All prices displayed on our website reflect applicable charges. Payments are processed securely through our authorized payment processing systems.
9.Limitation of Liability
Liability is maintained in accordance with applicable statutory provisions. For minor negligence, liability is limited to the extent permitted by applicable law.
10.Governing Law
These Terms of Service and any disputes arising out of or in connection with them shall be governed by and construed in accordance with applicable laws.