1.Scope and Fulfillment Location
All orders placed through www.toughsteeltrowel.com are dispatched directly from our operational fulfillment center.
2.Processing Time
Order Processing: Orders are typically processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).
3.Shipping Carriers and Transit Times
We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to ensure reliable delivery.
Estimated Transit Time: Standard delivery typically takes between 3 to 7 business days following dispatch, depending on the destination region and local postal efficiency.
Customs and Duties: Shipments are managed to ensure compliance with applicable regional requirements, with shipping terms structured for clear delivery processing.
4.Shipment Tracking
Transparency and communication are integral to our service. Upon dispatch, customers will receive automated notifications. These updates include tracking milestones for key logistical events:
Order dispatch confirmation and carrier tracking reference.
Arrival scan at the primary logistics sorting facility.
Out-for-delivery notification for local final-mile distribution.
5.Delivery Delays and Carrier Investigations
While we coordinate closely with our logistics partners to adhere to standard timeframes, external factors such as adverse weather conditions, regional transport disruptions, or peak seasonal volumes may occasionally impact transit schedules.
If an order exceeds the standard maximum delivery timeframe of 7 business days from dispatch without reaching the destination or showing recent tracking updates, customers are advised to contact our support team. We will formally initiate an official investigation with the respective carrier (DHL, FedEx, or UPS). Following the outcome and verification of the investigation, we will determine appropriate resolution measures, which may include a full refund or a replacement shipment.
6.Company and Entity Information
Registered Entity ID: L24000460408
Registered Entity EIN: 331700577
Registered Entity Name: 2969 ERNEST STREET LLC
Registered Corporate Address: 113 CAHOON ROAD NORTH, JACKSONVILLE, FL, 32220
Authorized Representative / Owner: MARCO CHEVEZ
Representative Address: 10631 PESCADERO AVE, SOUTH GATE, CA, 90280
Representative SSN: 566979942